Help

Ordering

Ordering:

  • Place an order online using a credit card or PayPal
  • Place an order by sending a Purchase Order (PO) via email

Payment Methods:

  • We accept Visa, MasterCard, American Express, and Discover credit cards
  • Pay via PayPal online

Changing Orders:

  • If your order is still being processed or has not yet been shipped, we can modify the order for you. Please contact us as soon as possible.

 

Shipping 

We strive to deliver your orders quickly and securely. Below is an overview of our shipping policy:

1. Processing Time

  • We offer same-day shipping. If you place your order before 3 PM, we will ship it out the same day.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

  • We offer various shipping options, including standard and express delivery. Delivery times vary depending on your location and the selected shipping method.
    • We will choose the most economical and efficient shipping method, with a delivery time of 2-5 business days for most areas in the United States.
    • Common carriers include USPS, UPS, and FedEx.
  • Please note that delivery times are estimates and may vary due to unforeseen circumstances.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on your order weight, shipping method, and delivery location.
  • We may offer free shipping on orders over a certain amount (please check our store for current promotions).

4. International Shipping

  • We ship internationally to many countries. Delivery times and shipping costs for international orders will be calculated at checkout.
  • International customers are responsible for any customs duties, taxes, or fees that may apply upon arrival in the destination country.

5. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.

6. Damaged Packages

  • If your package arrives damaged, please take photos and contact our customer service within 48 hours of receiving the package.

7. Delays

  • While we strive to meet delivery estimates, shipping delays may occur due to factors outside our control, such as customs clearance or weather conditions. We appreciate your patience in such cases.

Returns

We want you to be completely satisfied with your purchase! If for any reason you are not happy with your order, we offer a hassle-free return process. Please review our return policy below:

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Products must be in unused, unworn, and original condition with all original packaging and tags attached.
  • Custom or personalized items are not eligible for returns unless they arrive damaged or defective.
2. Non-Returnable Items
  • Items marked as "Final Sale."
  • Gift cards.
  • Downloadable software products or digital goods.

    Return Policy

    We want you to be completely satisfied with your purchase! If for any reason you are not happy with your order, we offer a hassle-free return process. Please review our return policy below:

    1. Eligibility for Returns

    • Items must be returned within 30 days of the delivery date.
    • Products must be in unused, unworn, and original condition with all original packaging and tags attached.
    • Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

    2. Non-Returnable Items

    • Items marked as "Final Sale."
    • Gift cards.
    • Downloadable software products or digital goods.

    3. Return Process

    1. Contact Us:

      Before returning your item, please contact our customer service at [your email] or [your phone number] to initiate the return process. Provide your order number and reason for the return.

    2. Receive Return Instructions:

      Our team will provide you with a return authorization and instructions on how and where to send your return.

    3. Ship Your Item:

      Pack the item securely in its original packaging. You are responsible for return shipping costs unless the product was damaged or incorrect.

    4. Processing Time:

      Once we receive your return, we will inspect the item(s). If approved, we will process your refund or exchange within 5-7 business days.

    4. Refunds

    • Refunds will be credited back to your original payment method.
    • Shipping fees are non-refundable, except for cases of damaged or incorrect items.
    • If your return is rejected (for example, due to wear or damage), we will notify you and return the item back to you.

    5. Exchanges

    • If you wish to exchange an item, please specify the product and size you would like. Exchanges are subject to availability. If the desired item is unavailable, we will process a refund.

    6. Damaged or Defective Items

    If you receive a damaged or defective item, please contact us immediately at [your contact info]. We will arrange a replacement or full refund at no additional cost to you.

    7. International Returns

    For international orders, customers are responsible for any return shipping fees, customs duties, or taxes that may apply.

    For any questions or further assistance, feel free to contact us at info@maxtondata.com . We are here to help!